3 Simple reasons why you need to consider using a Chatbot

“First there were websites, then there were apps. Now, there are bots,”

What is Chatbot anyway?

Chat bots are computer programs that mimic conversation with people using artificial intelligence. They can transform the way you interact with the internet from a series of self-initiated tasks to a quasi-conversation.

They are generally powered by rules. The service could be any number of things, ranging from functional, fun or even informative, and it could live in any major chat product (eg. Facebook Messenger, Slack, Telegram, Text Messages, etc.).

The main purpose for a chatbot is to give a customer/client a realistic instant informative method of feedback using a chat stream.

Why should you use one in your company?

1. It makes finding your Web Presence easier and more convenient

Without a chat bot, a user might direct his browser to weather.com, then type in their zip code to get the forecast. With the Kik’s Weather Channel bot, a user can send a chat asking for “Current Conditions” or a “3-Day Forecast” and the bot will reply with your answer.

2. They allow seamless integration with other services that compliment the User Experience.

At the moment, chat bots are basically replacing individual apps. Rather than closing Facebook Messenger and opening Uber, you can simply message Uber and ask for a ride. San Francisco-based startup Assist is a chat bot that folds a host of services – including hailing a ride, ordering delivery, buying baseball tickets, scheduling a hair cut and sending flowers – into a single chat contact.

3. Sell Your Products and Services

If you’re a small business owner, you’re probably short on free time. As in, you have none at all. You’re busy closing deals, managing your team, and performing various other entrepreneurial tasks. Unfortunately, this means you don’t always have the time to give your customers the attention they need. With every interaction that the bot has with a customer, the bot can make recommendations that are tailored to the customers’ tastes.

There are many, many other reasons why it may be worthwhile to look into developing even a simple chatbot for your company.

The question is how can you go about to get a chatbot on your Social Media and Website?

Contact us and we can walk you through the process